Complaints Handling Policy
We are committed to handling complaints promptly, fairly and transparently. You can review our full policy in the PDF document below.
About This Policy
Our complaints handling framework ensures that every concern raised by our clients is addressed respectfully and within regulatory guidelines. This policy sets out:
- How you can submit a complaint
- Expected timelines for responses
- Escalation pathways if you are not satisfied
- External dispute resolution options
For convenience, please download the PDF and keep a copy for your records.